Accessing the CCLP

This section provides answers to Frequently Asked Questions (FAQs) about accessing the CCLP. If you do not see a topic covered, you can submit an idea for a FAQ.



Q: What do I need to access the CCLP?
A:
In order to access the CCLP you will need FileMaker Pro version 14, 15, or 16, a CCLP account, and a wired network connection. You can also access the CCLP remotely but you will first need to have a Campus VPN account and be connected using the Cisco AnyConnect Secure Mobility Client. We recommend that you use FileMaker Pro version 14.06, 15.03, version 16.


Q: I need a CCLP account.
A:
To request a CCLP account, see Request a CCLP Account.


Q: I have a new computer and need to access the CCLP. I already have a CCLP account.
A:
In order to access the CCLP you will need FileMaker Pro version 14, 15, or 16, a CCLP account, and a wired network connection. You can also access the CCLP remotely but you will first need to have a Campus VPN account and be connected using the Cisco AnyConnect Secure Mobility Client. You will need to configure FileMaker Pro to access the CCLP. Contact Corinne for configuration details.


Q: I am receiving a Connection Failed message when I try to connect to CCLP.
A:
This error message indicates that you are having network connectivity issues. In order to access the CCLP you need to have a wired network connection or you need to use Campus VPN prior to starting FileMaker. Check your network cable to make sure it is properly attached to your computer. If you disable wireless and cannot connect to the network from any application (or from the internet), then you are having network issues. In that case you can try troubleshooting it yourself or create an ITRequest ticket.


Q: I am normally able to log in to the CCLP but am not able to now.
A:
To log in to the CCLP you must either have a wired network connection or be using Campus VPN (if you are using wireless).

  • If you are using a wired network connection, make sure your network cable is well connected to your computer and to the wall network outlet.
  • If you are using a wireless connection, you need to be using Campus VPN.
  • If you were able to connect to CCLP earlier in the day, you may have been logged out of FileMaker. Please exit FileMaker, then start up FileMaker again.

If you need additional assistance with connecting to the CCLP, please contact Corinne.


Q: I forgot my CCLP password.
A:
Please contact Corinne to have your CCLP account password reset.


Q: I need my CCLP password reset.
A:
Please contact Corinne to have your CCLP account password reset.


Q: I need to access the CCLP remotely.
A:
To access the CCLP remotely you will need to be using a computer that has FileMaker Pro version 14, 15, or 16 and you will need to use Campus VPN.

  1. To use Campus VPN, you will need to have the Cisco AnyConnect Secure Mobility Client installed and configured to connect to the end point vpn.ucsc.edu (see information on installing Cisco AnyConnect Secure Mobility Client).
  2. Connect to Campus VPN with the Cisco AnyConnect Secure Mobility Client and then start FileMaker and access the CCLP.

    If you have a new computer and you have never accessed the CCLP from your computer, please contact Corinne for FileMaker configuration instructions to access the FileMaker Server and the CCLP.

How to Connect to the CCLP Using Wireless
A:
To connect to the CCLP using a wireless connection, you will need to be using a computer that has FileMaker Pro version 14, 15, or 16 and you will need to use Campus VPN.

  1. To use Campus VPN, you will need to have the Cisco AnyConnect Security Mobility Client installed and configured to connect to the end point vpn.ucsc.edu (see information on installing Cisco AnyConnect Secure Mobility Client).
  2. Connect to Campus VPN with the Cisco AnyConnect Secure Mobility Client and then start FileMaker and access the CCLP.

    If you have a new computer and you have never accessed the CCLP from your computer, please contact Corinne for FileMaker configuration instructions to access the FileMaker Server and the CCLP.

Q: I need edit access to another department or subject
A:
Please contact Corinne if you need edit access to another department or subject.


Q: How can I request CCLP training?
A:
 The next scheduled CCLP training is October 17 and 18 from 9am - noon. Please contact Corinne to request to be enrolled in the next scheduled CCLP training or to be placed on the waitlist for a future date.